Refund policy

Returns & Claims Policy

What’s your return policy?

We don’t oﬀer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at enquiries.happyworx@gmail.com

Do you oﬀer refunds?

Refunds are only oﬀered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [insert your support email here] with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a diﬀerent size/color?

At this time, we don't oﬀer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at enquiries.happyworx@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Claims & Order Issues

Any claims for misprinted, damaged, or defective items must be submitted within 30 days of the product being received. For packages lost in transit, claims must be submitted within 30 days of the estimated delivery date. If an issue is confirmed to be an error on our part, we will resolve it at our expense.

If you or your customers notice any problem with a product or order, please submit a problem report (https://help.printful.com/hc/en-us/articles/360014066699-How-do-I-report-a-problem-with-my-order?_gl=1*auxjoa*_gcl_au*MTc0Mzc5MjgzMi4xNzgzMDQxNjM2*FPAU*MTYyNjQyMTk5OC4xNzgyNjkxMzgx*_ga*MTcxMDc4OTg2NS4xNzgzMDQxNjM3*_ga_EZ4XVRL864*czE3ODQ1ODAzNjYkbzM0JGcxJHQxNzg0NTgwOTcyJGo1OSRsMCRoMTMwNjgyMzMzNA..) so we can review it promptly.

Return Address & Returned Shipments

Our return address defaults to our production facility. When a returned shipment arrives, you will receive an automated email notification. Unclaimed returns are donated to charity after 30 days.

If you choose to use a different return address, you (the merchant) accept full responsibility for any returned shipments and their handling.

Incorrect or Insufficient Address

If an order is placed with an address deemed insufficient by the courier, the shipment will be returned to our facility. Reshipment costs will be your responsibility once an updated address is confirmed.

Unclaimed Shipments

Shipments that go unclaimed are returned to our facility. You will be responsible for the cost of reshipping the order to yourself or your customer.

If you have not registered an account with us and added a billing method, you agree that any returned orders due to an incorrect address or failure to claim the shipment will not be reshipped and will instead be donated to charity at your cost, without refund.

Sealed & Hygiene‑Sensitive Goods

We do not accept returns of sealed goods—such as face masks—that cannot be returned for health or hygiene reasons. Any returned orders containing face masks will not be reshipped and will be disposed of.

Customer‑Initiated Returns

Customers should contact you before returning any products. Except for customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns, size exchanges, and face mask replacements are offered at your discretion and at your expense. If you choose to accept a return or offer a size exchange, a new order must be placed at your cost.

Customers in Brazil who regret a purchase must contact Customer Service within 7 consecutive days of receiving the item and provide a photo. The item will be evaluated to confirm it has not been used or damaged; if it has, a refund will not be possible.

EU Consumer Notice

Under Article 16(c) and (e) of Directive 2011/83/EU on consumer rights, the right of withdrawal does not apply to:

Goods made to the consumer’s specifications or clearly personalized
Sealed goods unsealed after delivery that are unsuitable for return due to health or hygiene reasons

We reserve the right to refuse returns at our discretion in accordance with this directive.